Delivery

Where do you deliver?

We deliver to the locations available at checkout. Please check the available delivery options before placing your order.

How much does delivery cost?

Delivery charges are displayed at checkout before you complete your purchase. The cost may depend on the products ordered and the delivery destination.

How long will delivery take?

We aim to dispatch orders within 24 hours. DURING HIGH VOLUME TIMES, THERE MAY BE DELAYS. Delivery times are estimates and may occasionally be affected by circumstances outside our control.

If we become aware of a significant delay, we will contact you where appropriate.

If your order has not arrived within the expected timeframe, please email info@parallettes.co.uk with your order number so we can investigate.

Can I change my delivery address?

If you need to change your delivery address, contact us as soon as possible after placing your order. We cannot guarantee that changes can be made once an order has been processed or dispatched.

Returns and Cancellations

Can I return my order if I change my mind?

Yes. If you are purchasing as a consumer online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

You must tell us that you wish to cancel within this period. Once you have notified us, you will normally have a further 14 days to return the goods.

To cancel an order, email info@parallettes.co.uk with your order number and confirmation that you wish to cancel.

How do I return an item?

Please contact us before returning your order so that we can confirm the return arrangements and provide the appropriate return address.

Unless we agree otherwise, you should return the goods promptly and within the applicable return period.

Please package the items securely to prevent damage during transit. We recommend using a tracked delivery service and keeping your proof of postage.

Who pays for return postage?

For returns due to a change of mind, customers are responsible for the direct cost of returning the goods, provided we have informed them of this requirement before purchase.

If an item is faulty, damaged on arrival or not as described, please contact us before arranging a return. We will explain the appropriate next steps, and your statutory rights will apply.

Do the items need to be unused?

You may handle the goods as you reasonably would in a shop to establish their nature, characteristics and functioning.

If goods are handled beyond what is necessary and their value is diminished as a result, we may be entitled to make a deduction from your refund where permitted by law.

We recommend keeping the original packaging until you are happy with your purchase, as this can help protect the equipment if it needs to be returned.

When will I receive my refund?

Once you have cancelled your order, we will refund you in accordance with the applicable legal requirements.

For a standard online cancellation, we withhold the refund until we receive the goods back. ONCE THE GOODS HAVE BEEN RETURNED, YOUR REFUND WILL BE PROCESSED AND IT CAN TAKE 3-5 DAYS TO SHOW IN YOUR ACCOUNT.

Refunds will normally be made using the original payment method. Where required, the refund will include the cost of the standard delivery option you paid for; any additional cost of a more expensive delivery option does not have to be refunded.

What if my order arrives damaged or an item is faulty?

Please contact info@parallettes.co.uk as soon as possible, providing your order number and a description of the problem. Photographs can also help us understand the issue.

We will review the problem and explain the next steps. Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement or refund.

Your statutory rights are not affected by any voluntary returns policy.

Contact Us

For delivery enquiries, cancellations, returns or refunds, please contact:

Email: info@parallettes.co.uk

Please include your order number so we can help you as quickly as possible.